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FAQ
 

 

 
 

Who is Orderit.co.za?

 

www.orderit.co.za is the e-commerce division of Stationary Concepts (Pty) Ltd. Stationery Cupboard is the other leg and operates as a commercial stationer serving law firms, accounting firms, insurance fraternity, construction companies, architectural & engineering companies, export and import houses, shipping & transport companies, OEM’s, wholesalers and retailers.

In 2012 we started supplying schools with their day to day product needs and their ‘’back to school’’ program. We also run a successful export department mainly focused on SADC countries.

Our dedicated team along with our optional unique inventory supply system has proven to our loyal customer base that we fulfill our duty as an effective office consumable supplier. We strive to see our clients reduce their spend by not utilizing unnecessary office consumables, our system also further manages stock levels to curb further abuse and negligent waste through our monitoring system.

Who is the ‘’CREW’’ behind the scene?

 

Our awesome and dedicated crew behind the scene shares the same vision which is to serve our client base to the best of our ability. As a team we are dedicated to each other within the business to further increase efficient service to our complete client base.

Internal sales team
Kaylene
Linda
Craig

Warehouse & Distribution
Carl
Gift
Tabane
Mervyn
Bazil

Website Management, Marketing & QC
Jen

Procurement
Leslay

Accounts:
Kim

Management (and Compliment & Complaints Department)
Andrew & Samantha

To get started

 

Do I need to register before I start buying?
Yes

Do I need to register to browse the website
No. You are welcome to surf and browse the website, however you will unlock preferential pricing if you register as a user on the website.

Exchanges & Returns

 

What is Orderit’s exchange & return policy?
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How do I return a product?
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How long does it take to process my return?
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How do I know if you received my return?
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What are the refund options available for a return?
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How long does it take for me to receive a refund?
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Why if I still have not received the refund to my bank account?
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Do you allow exchanges if I need a different size and/or colors?
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What if the product I received is not as described on the website?
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How do I exchange a product?
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Can I visit your warehouse to exchange the product in question?
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How much time have I got to drop off a faulty item at your warehouse?
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When can I get a replacement?
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How do I request a replacement product?
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What if I don’t have the original product packaging?
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Can I return sale products?
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What do I do if an item or the parcel is damaged when I receive it?
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Cancellations

 

Can I cancel my order?
Yes; Read more...

What is the procedure?
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Do I need to furnish you with information?
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What if I have paid for the order?
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Shipping; Delivery and Collection

 

What are my delivery options?
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What will delivery cost me?
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Can I elect to collect my order?
Yes; Read more...

When do I get my order?
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Does ‘’Orderit.co.za’’ ship internationally?
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Will I have to sign for my package?
Yes, the couriers or third party delivery service will ask you to sign their delivery documentation

What happens if an item is missing from my shipment?
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What if you are out of stock of an item I ordered?
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What if I don’t want the item that you offer as the alternative?
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How do I track my order?
Request a status report of your parcel from our office, quote your surname and invoice number and send your request via email to parceltracker@orderit.co.za

General

 

What happens if an item is out of stock?
Our telesales team will advise you accordingly, the ETA will be given and other options in order for you to advise us accordingly

Is it safe to shop with you?
Yes; Read more...

Is my personal information safe in your hands?
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Can my company VAT number appear on my invoice?
Yes, when you load your company’s information on your customer profile there is space to fill in your VAT number. Every purchase you make on your profile will reflect the information that you enter on your tax invoice.

Payment

 

What are my payment options?
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What is Instant EFT?
Electronic funds transfer, is a system of transferring money from one bank account to another without any paper money changing hands

When do I qualify for COD?
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When will my deposit be authorized?
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When will my credit card be charged?
Time frame dependent on the client’s relevant banking institutions S&P’s and status of transactions processed at the time on the relevant banking portal/platform

What are Orderit’s bank details?
Nedbank, Account Number 1091 888 264, Branch Code 198765

Quotations

 

Can any other person collect my order?
Yes, If you do not collect the order in person please email distribution@orderit.co.za the details of the person or company collecting your order. Their ID will have to be presented when they collect from our warehouse in Cape Town. If the necessary arrangements are not made up front we will not hand the parcel to any other person, we are sure you will understand this arrangement

 
 
CONTACT US
Tel: 021-551 9996
Fax: 0866 395 348
Email: sales@orderit.co.za

PO Box 55160, Sunset Beach, 7435

Unit 3, Ferro Park,
c/o Techno Crescent & Mail Str.
Western Province Park, Goodwood,
7460 (Border Epping)
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